Q & A
Here's a list of frequently asked questions, facts and information about coats, beds, shipping, measurements and much more.
Use the Ask us a question form if you want to ask Billy, Louie or Maya a question.
Q & A
Do you make the coats by a specific size or measurement?
All our coats are made according to the unique measurements of each dog. Go to How to Measure Your Dog, and see our measuring guide.
What`s the most important consideration you make in ensuring the coats will fit any dog?
The most important factor when sizing is the chest width measurement. We want to ensure that your dog can move properly in the coat, and still be covered up. It can`t be too tight, or too long in front.
Secondly, review the back length; sometimes there are one or two options. If there isn’t an exact match, we make the coat a little bit shorter rather than having it be too long. If the coat is too long, it tends to catch the wind, and therefore it doesn't keep that snug fit on the dog's body as it should.
Third, the neck measurement. Our Wool & Fleece and Softshell Winter Coats have more stretch through the neck than the Rain Coat, due to the Polar Fleece.
What is the best coat for my dog, based on the climate where I live?
Every dog is unique, and you will know best what works for your particular dog. Hair length and type, body composition, breed and age are all important determinants of how your dog keeps warm. Recommended temperatures for each coat is found under the info of each coat.
Is there a hole for the collar or harness in your Coats?
Our Softshell Winter Coat, Rain Coat and Wool & Fleece Coat all has a hole in the back of the turtleneck for attaching the leash to the collar. If you wish to put your coat over the harness, let us know, and we can make the necessary alterations.
Where do you buy your fabrics and do they contain any harmful components?
We buy most of our fabrics in Norway, and some from the UK and US. All the fabrics we use are according to the STANDARD 100 by OEKO-TEX®, which is is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels. In short it means that none of our products contain harmful components like Azo colourants, formaldehyde, pentachlorophenol, cadmium, nickel, etc. or harmful chemicals, even if they are not yet legally regulated. Read more about this on STANDARD 100 by OEKO-TEX® .
What is the best way to wash and take care of my apparel?
Each type of apparel has its own washing and maintenance instructions on their page.
Important: DO NOT use too hot water, strong detergents, bleach or fabric softener. Fabric softener will prevent the fleece from retaining heat within the fleece fibers, and the Softshell and Rain Coat from deterring water. And, the softness and shininess of the beds.
To dry coats, hang to dry - no dryer.
Do not iron, bleach or color our apparel.
How long is production time for a coat or a bed?
Production time for a coat or bed is 3-4 weeks, while accessories are 2 weeks. Remember to measure your dog when ordering a Coat, Neckerchief (neck), Belly Band (waist) or Heat Pantie (waist).
Production time will be longer in October - January due to an seasonal increase in orders.
Do you ship internationally?
Yes, we ship World-Wide through The Norwegian Postal Service. Prices for shipping is according to the tariffs set by The Norwegian Postal Service. Prices vary from country to country, and so do shipping time.
What if my package is lost or stolen?
With International shipment with Tracking, the package is ensured for the total value of the content. Billy & Louie is not responsible if your order is lost in the mail, and will not replace the lost order.
What is your return policy?
All sales are final, but if there should be any damage or fault with the product, contact us via email right away.