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Order

 

Want to place an order or ask us a question?

 

Order Billy & Louie 

Production Time

Production time for a coat or bed is 10 - 14 days, while accessories are 7 - 10 days. Remember to measure your dog when ordering a coat. Production time will be longer in November and December due to an seasonal increase in orders. 

 

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Method of Payment

When placing an order through the Order Form, you will receive an email confirming your order. If you choose to pay via PayPal, an invoice will be sent to your email address. For payment through Domestic (Vipps) or International Bank Transfer, information will be provided in the order confirmation via email. Orders will not be proceeded until payment is confirmed.

 

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Shipping

Due to the ongoing COVID 19 pandemic, shipments are subject to delay as fewer planes carrying merchandise leave Norway. This applies especially to the US and Canada, however delays are to be expected in Europe too. Shipments can take as long as 6-8 weeks at the most. 

International shipping under 1 kilo is US$ 35** with an added $5 per kilo.  The Tracking code will be sent you via e-mail, and is shipped through the Norwegian Postal Services to your country.

Domestic shipping under 1 kilo is NOK 90 - 150, with an added NOK 50 per 5 kilo. 

 

**The Big Pillow Bed/Big Burrow Bed is due to size and weight, subject to a higher shipping cost of around $50. 

Billy & Louie Dog Apparel are not responsible for any customs or import taxes that may apply, when shipping our products  to your country, 

 

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Return Policy

Please note that custom coats, beds or accessories cannot be exchanged, returned, or refunded because they are made according to the unique measurements of your dog. If you by any means are not satisfied with your product, feel free to contact us, and we`ll help you the best way possible. Please bear in mind that all products are handmade and unique, and might have minor differences to the photos posted on our website. 

Ask us a question

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